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FAQ
 

 

1. Quotation
After receiving an inquiry, we will reply within two working days. The payment terms of our quotation is generally FOB Shenzhen. For CNF, CIF or other terms, please notify the specific destination port for our accounting team.

 

2. Packaging
Our standard packaging includes blank PE bags, color printed PE bags, white boxes, color boxes, window boxes, plastic boxes and so on. Different packaging has different MOQ. If you have special requirements, please feel free to contact us.

 

3. Printing
In the case of color box packaging, you may choose the one with our logo, or print your own logo. If you are printing your own logo, please provide printing draft and swatches in AI or CDR format, or give us a description of your idea and trust our designers to design the color box for you (this service is available at extra cost).

 

4. Manual
We offer English manuals for each product. If you need a manual in any other language, you can provide your own translated version for our printing, or let us find a professional translation company to finish the job (this service is available at extra cost).

 

5. Commissioning
We provide complete installation instructions and guidance for all of our cleaning equipment, such as steam cleaners, vacuum cleaners, electric sweepers, etc.

 

6. Wear parts supplies
For worn-out parts, you can remove and send them to us, and we will ship free replacement parts together with the next delivery and attach replacement instructions.

 

7. Refund and replacement
Since products in small quantities often cost more for shipping, we generally do not offer refunds for small batches of goods except for research purposes. We can provide replacement instead. If problems occur during the warranty period, we will provide free replacement with the next shipment.

 

KMS is a professional manufacturer of household cleaning products. We dedicate our entire business to helping you make your floor sparkle without putting in so much time and effort as well avoiding the use of harsh chemicals.


 
 
 
 
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